Terms of service

These terms are an agreement between you (the customer, whether an individual or an organisation) and ON AIR TOOL, registered with the Dutch Chamber of Commerce (KVK) under number 55705790, VAT NL0022.53.149.B67.

Our privacy policy explains how we process personal data and forms part of how we operate the service. If you use the service on behalf of an organisation, you confirm you are authorised to bind that organisation.

ON AIR TOOL is a hosted platform for broadcast media: station operations, websites, apps, scheduling, listener interaction and related modules, depending on your plan. We may add, change or retire features as the product evolves. We will not remove core paid functionality without a reasonable alternative or notice where that would be unfair.

The public website describes the product in general terms. The modules, limits and prices that apply to you are those shown at checkout, in the app or in an order confirmation.

• You must provide accurate account information and keep it up to date.
• You are responsible for everyone you invite into your workspace and for keeping login credentials confidential.
• Notify us promptly if you suspect unauthorised access.
• We may suspend or close accounts that are inaccurate, inactive, abusive or a security risk.

Paid plans are billed in advance for the period shown at checkout, unless we agree otherwise in writing. Prices are exclusive of VAT unless stated otherwise. You authorise us and our payment provider to charge the selected method for recurring fees until you cancel.

• You can cancel for the next billing period via the app or by contacting us; access continues until the end of the period already paid.
• Setup, one-off or publication products are charged as described at purchase and are non-refundable once work has started or the product has been delivered, except where Dutch consumer law requires otherwise.
• If a payment fails, we may restrict access after a reminder. You remain responsible for amounts due.
• We may change prices for a future period; we will notify you in advance where the change applies to an existing subscription.

You may use ON AIR TOOL only for lawful broadcast and media operations. You must not:

• Break the law, infringe third-party rights, or publish unlawful, hateful or infringing content
• Probe, overload or disrupt the platform, or attempt to bypass security or usage limits
• Resell the service or share access outside your organisation except as the product allows
• Use the service to send spam or to collect personal data without a lawful basis
• Upload malware or interfere with other customers’ stations or websites

You are responsible for licences needed for music, speech, video and other content you broadcast or publish through the platform.

You retain all rights to content you upload or create in ON AIR TOOL (schedules, copy, media, website content, listener data you collect, and similar). You grant us a limited licence to host, process and display that content solely to provide the service.

You warrant that you have the rights and consents needed for that content, including listener and contributor data. We may remove content or suspend a workspace if we reasonably believe it violates these terms or the law.

We aim for a reliable service and will work to restore incidents in reasonable time. We do not guarantee uninterrupted or error-free operation. Planned maintenance will be scheduled with as much notice as is practical.

Existing customers receive support through the app. Ordering and product questions go via WhatsApp; we do not offer phone calls. See the contact page for details.

ON AIR TOOL, the software, design, documentation and brand remain our property (or that of our licensors). Except for the limited right to use the service under your plan, these terms do not transfer any intellectual property to you. You may not copy, reverse engineer or create a competing product from our software except where the law cannot be excluded.

The service is provided as a professional hosted tool. To the extent permitted by Dutch law:

• We are not liable for indirect damage, lost revenue, lost data (beyond reasonable restoration from our backups where available), or third-party claims arising from your content or broadcasts.
• Our total liability for a claim is limited to the fees you paid us for the service in the three months before the event giving rise to the claim.
• Nothing in these terms limits liability for intent, wilful recklessness, or other liability that cannot legally be limited.

You may stop using the service and cancel as described under plans. We may suspend or terminate immediately if you materially breach these terms, fail to pay, or create a security or legal risk. After termination we may delete workspace data after a short retention window, except records we must keep by law. Export any content you need before you cancel.

These terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent courts of the Netherlands, without prejudice to mandatory consumer venue rules that may apply.

These terms are provided in English, Dutch and German. If translations differ, the Dutch version is the reference for interpretation.

We may update these terms. The date at the top is the latest version. For material changes that affect existing customers we will give reasonable notice via the website, email or the app. Continued use after the effective date constitutes acceptance, except where the law requires explicit consent.

Questions about these terms? Use in-app support if you already have an account, or reach us via the contact page or WhatsApp at 06 4097 9832.